Author(s) :

Manmeet Kaur.

Volume/Issue :

Abstract :

Consumer are Concerns about Trust, Security, and Privacy on Mobile Banking in Dhanbad District. With the rapid growth in the use of mobile phones, mobile services have influenced many industries, including banking. Mobile banking has become a popular service in the lives of common people as it provides a convenient medium for customers to carry out banking transactions. So that not all customers feel safe in carrying out financial transactions online. Trust has become an important factor in the way customers use mobile banking. As a comparative study, this research examines the factors and bank customer characteristics that influence trust in mobile banking among mobile banking customers not only in the state of Jharkhand but across all corners of India. This study found several important factors influencing trust and use of mobile banking among consumers, and the results. This study extends previous trust and mobile banking usage research and provides practical implications for cross-cultural strategies in mobile banking. It is a fact that mobile phones and the Internet are the major drivers of e-banking in India. In this context, respondents were also asked about the type of mobile they are using and the availability of internet connection at home. So most of the respondents have smartphones. These can be used for banking services in addition to other multimedia tasks. Information related to both these variables has been used in the analysis to study the usage pattern of e-banking services

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