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Civic Issue Reporter is a web-based application that helps people report civic problems such as damaged roads, water shortages, garbage accumulation, and street-light failures. Citizens can register, submit complaints with photos and location details, and track their complaint status. Department users can view complaints and update their status, while administrators can manage complaints and department accounts. The system is developed using Node.js, Express, EJS, and MongoDB. It also includes optional AI-based complaint screening and email notifications. This application aims to make civic complaint management easier, improve communication between citizens and departments, and support better public service delivery. Further testing is required to check the system’s performance, security, and reliability.