Author(s) :

Mrs. P. Nivedita , Ms. Dara Aarthi.

Volume/Issue :

Abstract :

The emphasis of Zen Insurance is on constant improvement, which is achieved via the use of feedback channels and ongoing evaluations of staff performance. To ensure it can react to changing market conditions and expanding consumer expectations, the firm asks both its staff and customers for their ideas. As a result of their dedication to transparency, innovation, and customer happiness, Zen Insurance has risen to the top of the insurance claims administration industry. Any insurance company that wants to improve its claims processing and overall performance may use this case study as a guide. In the insurance sector, efficient and effective claims processing is essential. It has an impact on operating expenses, customer happiness, and organizations' capacity to stay in business in the long run. This abstract explores the methods used by Zen Insurance to enhance their claims handling process, with the goal of providing policyholders with a fast, fair, and transparent settlement.

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