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This paper presents the findings of a recent case study investigation into recruitment practices within small firms. The research explores whether these firms adhere to the systematic procedures recommended in the literature and how much they depend on informal methods. The results indicate that very few small companies implement the formal, step-by-step approach advocated in textbooks. Instead, many rely on "tried and trusted" techniques-such as word-of-mouth referrals and hiring individuals who are already familiar to the organization. Although these methods offer certain advantages, they also introduce potential problems. The study contends that adopting more structured recruitment practices could help reduce staff turnover and its associated costs. However, it also notes that many small business owners might prefer their current, seemingly cost-effective practices in the short run.
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