Author(s) :

Dr. Sajesh Kumar C P.

Volume/Issue :

Abstract :

Total Facilities Management (TFM) organizations increasingly depend on end-to-end supply chains and data-rich performance systems to deliver reliable, safe, and sustainable operations. This conceptual manuscript proposes an integrated framework—TFM-SCPA (Supply Chain–Performance Alignment) that links strategic intent, supply-chain design, and KPI governance across strategic, tactical, and operational levels. Building on industry practice from India, the GCC, and Western markets, and reflecting lessons from COVID-19 disruptions, the paper articulates a KPI architecture, a resilience toolkit, and a pragmatic 12-month implementation roadmap. It was developed with testable propositions for future empirical research and provide a managerial playbook for O&M leaders seeking measurable, auditable value creation in availability, lifecycle cost, user experience, and sustainability. Keywords: Facilities Management; O&M; KPIs; Balanced Scorecard; Supply Chain; Resilience; GCC; Saudi Arabia; ISO 41001; Asset Management

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