Article’s

The banking sector is undergoing a significant cultural shift with the growing presence of Generation Z employees, who bring distinct expectations around flexibility, transparency, purpose, and work-life balance. However, banks often struggle to align traditional organizational practices with these evolving expectations, leading to gaps in employee satisfaction and engagement. This study examines the changing workplace culture and its impact on Gen Z employees in the banking sector using a descriptive research design. Primary data were collected from 100 Gen Z bank employees through a structured questionnaire. The findings indicate that flexible work arrangements, transparent communication, and participative leadership are the most valued cultural shifts, while inconsistent policy implementation and limited authenticity in wellbeing initiatives remain key challenges. The study highlights the importance of adaptive, inclusive HR practices in improving job satisfaction, engagement, and retention among Gen Z employees in the banking sector.