Article’s

The study is on the supply chain disruptions in logistics and supply chain industry and their impact on logistics service performance. The research focuses on major disruptions such as transportation delays, supplier failures, labour shortages, inventory shortages, fuel price fluctuations, IT system failures and natural disasters, which affect delivery reliability, operational efficiency, cost, flexibility and customer satisfaction. Descriptive research design was used to collect both primary and secondary data. The primary data was collected from 140 respondents working in logistics and supply chain sectors through a structured questionnaire. The findings of the study reveal that transport delays, labour shortages and IT/system failures are the major disruptions experienced by logistics firms and transport disruptions varied significantly with employee designations. The study concludes that supply chain disruptions have a significant impact on logistics service performance. The study also highlights the importance of effective risk management, technology adoption, operational flexibility, and resilient supply chain strategies to improve logistics efficiency and organisational performance.