Article’s

Logistics services play a vital role in the growth and success of business organizations by ensuring the smooth movement of goods from manufacturers to customers. Efficient logistics operations help companies reduce transportation costs, improve delivery performance, maintain inventory control, and enhance customer satisfaction. The present study titled “A Study on the Efficiency of Logistic Services at Allcargo Gati” focuses on evaluating the effectiveness and efficiency of logistics services provided by the organization. The study aims to analyse the quality of transportation, warehousing, delivery performance, customer handling, and operational efficiency of the company. The research is based on both primary and secondary data. Primary data were collected from employees and customers through structured questionnaires, while secondary data were gathered from company records, journals, websites, and previous research studies. Various statistical tools such as percentage analysis, chi-square analysis, and graphical representations were used to interpret the collected data. The study examines factors influencing logistics efficiency, including timely delivery, safety of goods, communication systems, transportation management, and customer support services. The findings of the study reveal that efficient logistics services significantly contribute to customer satisfaction and organizational performance. The study also identifies certain operational challenges such as delays in delivery during peak periods, tracking issues, and transportation coordination problems. Suggestions are provided to improve technological support, strengthen supply chain coordination, and enhance customer relationship management practices. The study concludes that Allcargo Gati has established effective logistics service practices, but continuous improvement and innovation are necessary to maintain competitiveness in the rapidly evolving logistics industry.