Article’s

The aim of the present paper is to evaluate the cognitive load, specifically in relation to websites and applications, with special emphasis on improving the user experience. It has been noticed that, as the complexity of digital platforms increases, the cognitive load of the users has also increased, as there is a lot of information involved. Cognitive load, as defined, refers to the mental load required to process the information. Cognitive load plays a vital role in the interaction of the user with the digital platforms. The cognitive load of the user, specifically in relation to the user interface and the user experience, has been discussed in detail, based on the cognitive load theory, which states that the cognitive load of the user can be of three types: intrinsic, extraneous, and germane cognitive load. In this context, the intrinsic cognitive load refers to the complexity of the task, the extraneous cognitive load refers to the load of the poor design of the digital platforms, and the germane cognitive load refers to the mental load required to learn. The role of the various aspects of the interaction of the user with the digital platforms, specifically the user experience, has been discussed, as it plays a vital role in influencing the cognitive load, which ultimately leads to confusion, frustration, and frustration of the user, based on the studies available on the topic.