Automated Complaint Resolution Platform Using AI
Chandana N
The Automated Complaint Resolution Platform is a new means of modern public maintenance, which is based on the use of artificial intelligence mutual with the advanced web technologies to make simpler the process of urban & rural complaints submission and resolution. By uploading images, people can report the most common issues like potholes, garbage collection, broken streetlights or water leaks. The platform, which is built on the MERN architecture and uses secure backend microservices, gives modified dashboards to users, authorities, and administrators to guarantee transparency and effectiveness of operations. The automated processing, intelligent map-reading, and real-time tracking make the user experience better and give departments the possibility of tracking and responding to reported issues. In summary, the AI-based model is very helpful in changing the process of handling complaints from being purely reactive to being common, practical, and scalable in civic governance