Article’s

The COVID-19 crisis caused tremendous discontinuity to organizations and exceptional demands on leaders and employees. This study examines the role of empathetic leadership in managing crises and enabling organizations to stay stable throughout these difficult times. The study has utilized a secondary quantitative methodology where the researcher relies on the previous theses and evaluates the current statistics. The analysis involved revising the descriptive trends, relationships, dependability indices, and regression findings to comprehend the influence of empathy on employee experiences and organizational performances. The findings indicate that empathetic leadership has a potent influence on enhancing trust, morale, psychological safety, and stability within organizations. The analysis also shows that the quality of communication serves as the mediating variable between empathy and resilience, i.e., empathetic leaders perform better when communication is consistent and open. The findings of this study influence the recommendations that organizations need to consider empathy as a long-term leadership skill instead of a short-term response that is applied only during a crisis. The findings indicate that empathetic leadership not only enhances crisis reactions but also benefits the well-being of employees and helps them recover faster and healthier. Keywords: Empathy, Crisis Leadership, Organizational Resilience, Communication, Psychological Safety, COVID-19